Frequently Asked Questions

Yes, we provide free repair estimates via appointment. Please call our office to schedule inquire online here

We do not perform rust repairs. As a quality standard of our collision center, we offer a limited lifetime warranty on all repairs completed. We cannot offer a warranty on rust repairs; therefore, we do not perform them.

At Cronin Collision center, we work with almost all insurance carriers. Currently the only insurance company we do not work with is Progressive Insurance. We are a preferred repair center for both Erie Insurance (link to: https://www.erieinsurance.com/ ) and Allstate (link to: https://www.allstate.com/ ) and regularly work with many others.

For more detailed information on our repair process please inquire here

Repair lengths vary and are dependent on multiple factors, such as the extent of the damage to your vehicle, specific insurance carrier guidelines and practices, replacement part availability, and more. While we are initially unable to predict how long individual repairs may take, our staff is dedicated to keeping you updated on your vehicles' repair status and will reach out with detailed updates every Tuesday and Thursday throughout the repair process.

We do not provide rental vehicle services. If a rental vehicle is needed, please contact the insurance carrier involved, or please see the Referrals, Rentals, and Towing section for more information.

In the event of a FORD Warranty or Recall repair, Cronin Collision Center will be able to offer the use of a FORD loaner vehicle for the duration of your repairs. For this Please come prepared with a valid driver's license, proof of insurance, and debit or credit card to have on file.

OEM parts usage is determined by an individual insurance policy and cannot be guaranteed in all instances, but at Cronin Collision Center we prioritize OEM part usage whenever the option is available. We will work closely with our part vendors and any involved insurance company to ensure that only quality parts are used while repairing your vehicle.

There are many factors to consider when discussing refinishing a vehicle. Please call our office to speak with an expert or inquire during your appointment for more information.

A deductible is a predetermined amount between you and your insurance company. It acts similarly to a co-pay to the repair facility before having your vehicle returned to you. The deductible amount will typically be deducted from any initial payment sent to the customer by the insurance company. This is because it's the customers' responsibility to pay that portion of the repair bill in the form of a deductible. Please contact your insurance carrier for more information regarding your individual policy.

Cronin Collision Center offers a limited lifetime warranty on all parts used, and workmanship performed. This warranty is nontransferable to a new vehicle owner. For more information, please inquire here.

Due to the capacity and size of our shop. We have a limit to the number of vehicles we can store inside at any given time. We cannot guarantee inside storage for your vehicle.