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I was a customer at Cronin Automotive when I had a situation to occur with my car. The staff there was wonderful and professional. They did such a wonderful job on my car making my car look like it was brand new again. I was thoroughly impressed and pleased with their service and professionalism. Jessica at the front office was so nice to talk to and has such a wonderful disposition about her. I would 100% recommend Cronin Automotive to anyone to get their car serviced. They are the best!!!!
I just wanted to take a minute and tell you how blessed I’ve been with you and your team on the repairs with my truck. I’m new to the area and don’t know any places let alone the people. When I brought my truck to you guys I thought you were going to be like any other repair shop with the normal routine, and trust I’ve been around a lot of states and hard to please, but you guys have been more than anything I’ve ever seen.
My experiences dealing with the Collision Center Manager Casey Shaefer has been phenomenal! I have two vehicles that have required work. He demonstrated great knowledge toward warranties and communicated very well on vehicle repairs. He provided exceptional customer service in providing a battery jump for my wife’s vehicle when it stopped 2 miles from the dealership.
I was crestfallen when my new 2022 Ford Maverick got backed into in a parking lot. Experience had taught me that where it was struck -(exactly where the passenger door, wheel well, and front right fender meet) - would result in it never driving the same again. With a heavy heart, I took it to Cronin Ford body shop and ordered a new one to replace it. Imagine my surprise when I got it back, not only matched perfectly in color, but driving every bit as good as it had from the day I received it with only 15 miles on the odometer. I went ahead and transferred my 2023 order to my son and elected to keep my 2022! I can’t say enough good about Casey and crew at Cronin Ford. They were responsive, empathetic, professional, reliable, and proficient. They worked with the insurance company to coordinate my rental coverage when they didn’t have to and treated me like a valued customer. This is the type of service my father and grandfather used to talk about when I was a boy, and I never thought I would see it again in my lifetime. My grandfather retired from Ford, and my father only ever had Ford vehicles and tractors on the farm. I have followed in that tradition; and it is agents and employees like these who make Ford a great value for anyone, not just those of us who have the Ford Motor Company as part of their legacy.